Frequently Asked Questions

House Information

Silent & Social Sessions

Silent Sessions
An intimate experience designed for reconnection to self. Guests are asked to remain in complete silence (except in case of emergency) throughout these sessions, moving gently at their own pace. If you’d like to catch up with a friend, please book a Social session. Guests who do not follow this guideline will be asked to leave, and refunds will not be provided.

Social Sessions
These sessions allow space for quiet conversation with a friend, loved one, or fellow guest. Please keep voices low and respect the calm, restorative atmosphere.

Before you Arrive

What should I bring?
Please bring swimwear and a reusable water bottle to stay hydrated during your BathHouse session. Disposable cups are not available.

What do I wear?
For your BathHouse session, swimwear must be worn at all times. Lockers available, but please note they are quite small, so please leave bulky items in the car.

For FaceHouse appointments, you will remain clothed during treatment, so please wear something comfortable with a loose neck line.

Is there an age requirement?
Yes. The House is an adults-only environment. All guests must be 18+.

Do I need to book in advance?
Yes. Bookings are essential. Capacity is intentionally limited to maintain a calm, unhurried experience.

How long is each session?
BathHouse sessions are 105 minutes.
Facial Sculpting sessions are 60 minutes.

During your Visit

Are phones or photos allowed?
No phones or photography are permitted in the BathHouse.

What is your noise policy?
Please respect the guidelines for Silent and Social sessions to ensure a peaceful environment for all guests.

Are the BathHouse and FaceHouse private?
No. Both spaces are communal unless booked for private use.

Can I visit alone or with others?
Yes. Solo guests, couples, and groups are all welcome.

Do you offer single-gender or mixed sessions?
Sessions are mixed-gender unless otherwise specified.

Jewellery & accessories:
We recommend leaving jewellery and valuables at home or secured in your vehicle. Lockers are provided in the BathHouse; however, The House does not accept responsibility for lost, stolen, or damaged personal items.

Heat, steam, and water exposure may cause damage to jewellery and accessories.

Groups & Private Hire

What are your group booking limits?
Communal bathhouse bookings are limited to a maximum of six guests per group. For groups larger than six, the space must be privately hired. Please contact us directly at info@thehousedunsborough.com

Do you offer private hire?
Yes. Whole-venue private hire is available on request for up to 12 guests, including hens, wedding parties, and work events.

Location, Parking, Accessibility

Location:
The House is located at 47/12 Dunn Bay Road, within Bay Village Resort. Enter via the main carpark - look for THE HOUSE signage.

Parking:
Please allow 15 minutes to find a parking space. The House is in Dunsborough town centre, where most street parking is limited to 2 hours, so plan accordingly. All-day parking options (5–10 minute walk):

  • On the corner of Naturaliste Terrace / Chieftain Crescent
  • On Prowse Way
  • On the road along Chieftain Cr (behind Bay Village Resort)

Accessibility & wheelchair access:
We aim to make The House as welcoming as possible; however, due to the nature of our facilities, some areas may not be fully accessible to all guests. Please note that the steam room and sauna are not wheelchair accessible. If you have mobility concerns or specific accessibility requirements, we encourage you to contact us prior to booking so we can discuss suitability and available options.

Bookings, Cancellations & Refunds

Rescheduling:
We understand that plans can change. Sessions may be rescheduled up to 48 hours prior to your booking time. Changes made between 24–48 hours before your session will incur a 50% charge. Changes made within 24 hours of your booking will be charged at the full session rate. If you know your plans are changing, please let us know at least 48 hours in advance so we can assist with rescheduling.

Cancellations, Refunds & Returns:
Bookings cancelled more than 48 hours in advance are eligible for a credit to be used toward a future visit or our online store. Cancellations made within 48–24 hours of your session, or failure to attend, are non-refundable.

Clothing purchases may be returned within 30 days of purchase for a store credit, provided items are unworn and in original condition. We do not offer refunds or returns on body or hair products.

Cold & Flu Symptoms:
For the wellbeing of our guests and team, we kindly ask that you do not attend if you are experiencing cold, flu, or other contagious symptoms. Please contact us as soon as possible and we’ll do our best to assist with rescheduling.

Health Considerations

Is the BathHouse safe for everyone?
BathHouse experiences, including heat, steam, and cold therapies, may not be suitable for guests with:

  • Heart conditions, arrhythmias, or recent heart attack
  • High or low blood pressure
  • Cardiovascular disease or history of stroke
  • Respiratory conditions (e.g., asthma, COPD)
  • Epilepsy or seizure disorders
  • Diabetes with neuropathy or loss of skin sensation
  • Fever, infection, or contagious illness
  • Open wounds, skin infections, burns, or recent surgery
  • Severe dehydration or electrolyte imbalance
  • Pregnancy (heat and cold exposure are not recommended)

Acknowledgment:

By attending The House BathHouse, guests acknowledge that they have read and understood these health considerations, and confirm that they are medically fit to participate in the experiences offered. Guests with any doubt about suitability should consult a healthcare professional prior to booking.

Skin & Sensory Considerations:
Heat, cold, and immersion therapies may aggravate certain skin conditions or sensitivities, including:

  • Active acne, eczema, psoriasis, or rosacea flare-ups
  • Cold sores or herpes simplex
  • Recent sunburn

On medications?
If you are taking prescription medication (especially those that affect circulation, blood pressure, or temperature regulation) please consult your healthcare provider before using BathHouse facilities.

Is the 'Face Sculpting Massage' service suitable for everyone?
No. For safety reasons, this service is not suitable for customers with any of the following conditions:

  • Anti-wrinkle injections in the last 2 weeks
  • Fillers in the last 4 weeks
  • Facial threads in the last 4 weeks
  • Facial surgery within the last 6 months (depending on healing)
  • Skin resurfacing treatments in the past 2 weeks (e.g., dermabrasion, laser, peels) or TCA peels in the past 4 weeks
  • Use of prescription-level skin resurfacing products in the past week (e.g., retinol/retinoid, tretinoin, hydroquinone, adapalene, AHAs, BHAs)
  • Pregnancy or potential pregnancy (EMS not recommended; second or third trimester guests may substitute a deep tissue massage)
  • Cancer, or cancer within 12 months of remission, in the area being treated
  • Skin conditions in the area being treated (e.g., active acne, eczema, psoriasis, cold sores, broken skin, sunburn, rosacea) or long-term steroid use affecting the skin
  • Metal plates or pins in the face or neck, epilepsy, prone to bone fractures, severe osteoporosis, or heart conditions
  • Diabetes with loss of skin sensation


These precautions ensure your safety and allow the treatment to be effective without complications.

Further Questions?

Please email us: info@thehousedunsborough

Researched Benefits

Sauna / Heat Exposure

What are the general health effects of heat exposure?
Research on sauna and other forms of heat exposure suggests benefits related to relaxation, improved circulation, and temporary reductions in blood pressure, particularly through vasodilation and nervous system regulation.

Does heat exposure support cardiovascular health?
Studies observing sauna use have linked heat exposure to improved vascular function and modest cardiovascular benefits, including improved blood vessel responsiveness.

Cold Therapy

What does research say about cold exposure?
Cold exposure has been shown to stimulate circulation and activate the nervous system, contributing to short-term increases in alertness and potential anti-inflammatory responses.

Can cold therapy support recovery or swelling reduction?
Cold applications are commonly used in clinical and athletic settings to help manage swelling and discomfort, largely through vasoconstriction and nervous system effects.

Is cold therapy evidence-based for wellness?
While many benefits are supported by physiological mechanisms and short-term studies, long-term outcomes of cold exposure are still being actively researched.

Facial Massage

How does facial massage affect the skin?
Mechanical facial massage has been shown to improve vascular function in facial skin vessels, suggesting increased blood flow and healthier circulation.

Is massage therapy supported by broader research?
Yes. Systematic reviews of massage therapy show benefits in pain relief, function, and quality of life across the body. While not face-specific, similar mechanisms are relevant to facial treatments.

Can massage influence stress or blood pressure?
In people with hypertension, massage therapy has been associated with modest reductions in blood pressure, suggesting stress-modulating effects.

What does research say about LED light therapy?
Systematic reviews in dermatology indicate that red and near-infrared LED light can promote tissue repair, regeneration, and skin rejuvenation.

Are specific LED wavelengths supported by evidence?
Yes. Studies using 630 nm (red) and 850 nm (near-infrared) wavelengths have shown measurable improvements in skin structure and mechanical properties linked to aging.

Has LED therapy been studied for wrinkles and skin quality?
Clinical studies comparing red and amber LED light have assessed wrinkle volume, elasticity, and hydration, with findings suggesting potential cosmetic benefits.

Is red LED light therapy considered safe?
Narrative reviews describe red LED light therapy as generally well tolerated, with potential applications in skin rejuvenation, acne, and chronic inflammatory conditions.

What is known about lymphatic drainage?
In medical contexts, lymphatic drainage is an established approach for managing swelling and certain edema-related conditions. Its facial applications draw on these same physiological principles.

Are claims about facial lifting and combined therapies proven?
Some industry and aesthetic sources suggest improvements in facial tone, elasticity, and texture, particularly with combined LED and microcurrent treatments. These claims are emerging and are not yet supported by strong clinical consensus.